Nearly half of Australian frontline workers lack workplace AI guidance, survey findsNovember 13, 2026
Genesys bets on agentic AI to ride APAC’s next wave of CX automationBy Mark AtterbyNovember 14, 2026 The main theme of Genesys Xperience APAC 2026 in Sydney on November 11–12, was ‘Mastering…
Salesforce to buy Cresta for $2.7B in multi-billion dollar agentic and voice AI PushBy Mark AtterbyNovember 4, 2026 In a rapid consolidation push, Salesforce has signed a definitive agreement to acquire Cresta, a…
