Nearly half of Australian frontline workers lack workplace AI guidance, survey findsNovember 13, 2026
Genesys bets on agentic AI to ride APAC’s next wave of CX automationBy Mark AtterbyNovember 14, 2026 The main theme of Genesys Xperience APAC 2026 in Sydney on November 11–12, was ‘Mastering…
Managing the next-gen army of humans and bots – The future of Workforce Management (WFM)By Mark AtterbyJuly 2, 2026 Three decades ago, the contact centre industry was bound to physical facilities. In these bustling,…
