Why Agentic AI and CX orchestration are redefining Australian contact centres

In the past, mention AI to an executive, and they will likely picture a traditional rules-based chatbot or a standard text-completion copilot.The arrival of sophisticated, multi-modal AI frameworks and cognitive computing has shattered those old paradigms, shifting the conversation from simple automation to true operational autonomy.  In an insightful industry interview, David Russell, General Manager, …