Is your organisation finding it as tough as it’s ever been to generate new business? If the answer is yes, join the club. Early June brought the unwelcome – but not unexpected – news that Australia had slid back into a per capita recession, with GDP up by a tiny 0.2 per cent in the …

Is keeping the customer satisfied an urgent imperative for your business this year? If it’s not, it should be, given the prevailing mood of under-pressure Australians who continue to contend with a tough set of economic conditions. Consumer stress is on the rise again, with many folk wary about what the upcoming year has in …