Author: Graham Schultz

Giving employees collaboration tools via the cloud and unified communications (UC) to create better customer experiences (among other critical objectives) is smart business … and Australian business leaders know it. Employees are being given access to tools from anywhere via any device, to encourage collaboration and productivity across an organisation’s communications network, be that between branches or regional divisions, remote workers or offices on different sides of the world. But if the underlying wide area network (WAN) isn’t intelligent, automated and business-driven, there’s a real chance these tools could have the opposite effect. If frustrating glitches and interruptions in service…