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Author: Stuart Ward

Stuart Ward, Senior Account Executive at Backbase. With more than 25 years of international experience in finance and technology (sales, business analysis and delivery) Stuart is passionate about applying innovative solutions to align and inform business strategy.

Helping customers make the most of their savings

By Stuart Ward   Posted in Customer Experience
Posted on July 30, 2025August 20, 2025

A competitive interest rate has always been key to winning business in the hotly contested savings space, and never more so than in today’s times, when cash strapped consumers are grappling with a long running cost of living crisis. While the stress may have begun to ease a touch of late, cost of living pressure …

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CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
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Latest Posts

  • AI and hyperscalers trigger historic shift in contact centre and CX technology market, new research finds July 8, 2026
  • Breaking the bottlenecks of data, silos and the CX execution gap July 6, 2026
  • Managing the next-gen army of humans and bots – The future of Workforce Management (WFM) July 2, 2026
  • Why customer experience has outgrown dashboards June 30, 2026
  • Transparency emerges as the new battleground for consumer trust in AI June 23, 2026
  • From transaction to concierge – How Our Vacation Centre is re-engineering global CX with AI June 15, 2026
  • Want outstanding CX? Overhaul your knowledge base June 10, 2026
  • The compounding cost of delay – Why waiting until 2029 for AI readiness is a losing strategy June 3, 2026
  • Why boosting business resilience should be your chief priority June 2, 2026
  • How Australian organisations are scaling their AI / CX pilots May 28, 2026
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