Browsing: Contact Centre

Today, prioritising customer experience (CX) isn’t optional-it’s essential. Yet, many businesses still struggle with outdated,…

Here’s something we should probably all acknowledge: internal customer experience can be as important as…

Contact centres are becoming the frontline of brand experience and key to delivering value to…

Fronting up to a bricks and mortar premises has ceased to be the default move…

In a crowded landscape of customer experience (CX) solutions, Local Measure carved a unique path,…

Agent engagement and performance are pivotal to the success of contemporary contact centres. As customer…

At its annual Relate conference in Las Vegas, Zendesk unveiled the Zendesk Resolution Platform, a…

We’ve all heard the saying that the customer always comes first. While this is typically…

Australia and New Zealand are no strangers to digital disruption. With pioneers like Afterpay, Xero…

Mark Atterby, Editor of CXFOCUS, recently interviewed Ledi Lapaj, Director Customer Experience Bank-al-Etihad, who is…