Nearly half of Australian frontline workers lack workplace AI guidance, survey findsNovember 13, 2026
Genesys bets on agentic AI to ride APAC’s next wave of CX automationBy Mark AtterbyNovember 14, 2026 The main theme of Genesys Xperience APAC 2026 in Sydney on November 11–12, was ‘Mastering…
Chatbots: Disruption is coming to the call centreBy Joe TawfikMarch 8, 2017 By Joe Tawfik, CEO of Kinetic Consulting Services. Leveraging the latest in AI technology and…
