Skip to content
Sunday, 26th April 2026
  • Contact Us
  • Home
  • Content Hubs
    • Executive Profiles
    • Customer Experience
    • Customer Insights and Data
    • Employee Experience
    • Artificial Intelligence – AI
    • Contact Centre & Channels
    • Marketing & Brand Experience
  • CX Events
  • Training & Development
  • Movers & Shakers
  • Vendor Gallery
  • Subscribe
  • Advertise

Author: Soeren Stamer

Soeren Stamer has over 20 years of experience as a B2B software industry CEO. While at the University of Hamburg, he co-founded CoreMedia with his professors, and subsequently led the company’s global expansion. Through agile leadership and a passion for innovation, Soeren has helped the company navigate decades of industry disruption and growth, from Web 2.0, to SaaS and to AI. Soeren is an industry thought leader who regularly speaks at international conferences like Digital Marketing World Forum or OMR and an award-winning author who comments on technological developments and trends in trade journals like The Drum or Horizont. With a focus on turning technological innovations into value, he sees significant potential to harness artificial intelligence to help companies merge content and commerce intelligently.

How values-driven support turns AI into loyalty

By Soeren Stamer   Posted in Customer Experience Sponsored
Posted on January 6, 2026February 10, 2026

In 2026, customer experience is defined by how well a brand supports a customer the moment they lose confidence, hesitate, or feel overloaded. The best brands don’t drown people in touchpoints. They pay attention to their individual behaviour and use a blend of AI and human engagement to step in when it matters. Loyalty follows …

Sponsors

CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.
  • Editorial schedule and features list

Latest Posts

  • Zendesk unveils the future of agentic AI at Future of Service event April 24, 2026
  • How Uniting NSW.ACT is ensuring the voice of the people it serves shapes its future April 20, 2026
  • From invisible risk to total clarity – quality assurance in the AI era April 18, 2026
  • Amplifying empathy with AI – Interview with Michelle Francis, General Manager of Customer Success at Australia Post April 15, 2026
  • The 2026 Customer 360 Symposium – Discussing CX leaders’ priorities April 8, 2026
  • Mastering the digital customer journey in an AI orchestrated world March 31, 2026
  • 2026 – The year to prioritise contact centre efficiency and quality March 30, 2026
  • How CDM Direct is humanising BPO through AI March 26, 2026
  • How Kennards Hire is navigating the digital frontier – Interview with Nathan Borg, Head of Digital and Customer Experience March 23, 2026
  • Retail CX – Anticipate, don’t just react March 20, 2026
Theme by WPFig