Subscribe to CXFOCUS
Get the latest in customer, employee and digital experience with the CXFOCUS newsletter
Latest Webinar / Report
Industry experts explore how AI, agentic commerce, data, personalisation and changing customer expectations are reshaping…
Archives: News
The changing workforce, accelerated by the pandemic, has made it essential for businesses to provision…
The pandemic challenged every company to respond to sudden shifts in customer expectations —from the…
Australian small businesses are less likely to invest in, use, earn from or offer customers…
Qualtrics has released a new solution to help organisations uncover critical insights about diversity, equity,…
Qualtrics have announced the appointment of Jason Laufer as Country Manager for Qualtrics in Australia…
NICE has announced the availability of new integrated capabilities between NICE inContact CXone and Teams,…
SugarCRM has launched SugarPredict – a new, easy to implement AI tool to overcome the…
Strong growth for Call centre software in Asia-Pacific, according to Frost & Sullivan
By Mark Atterby
The contact centre software market in Asia-Pacific is expected to reach just under US$1 billion…
Confirmit, a provider of market research and customer technology, has announced its intention to purchase…
During 2020 Australians have faced isolation, financial insecurity, as well as anxiety over their physical…