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The main theme of Genesys Xperience APAC 2026 in Sydney on November 11–12, was ‘Mastering…
Browsing: Executive Profiles
Rod has a fifteen plus year career working for a variety of mid-tier and large…
According to a new report released today by KellyOCG, over three quarters of Australian senior…
Interview with contact centre executive and industry leader: Fiona Keough, CEO at Auscontact Association
For many organisations, their contact centre operations and the people who work in them were…
With $5 billion in annual revenue, John Holland builds and operates transport infrastructure across Australia,…
At the beginning of 2020 New Zealand’s Contact Energy appointed Tighe Wall as Chief Digital…
Digital Interactions are being considered as the first step towards digital transformation. Also, at present, utilising…
Yarra Valley Water won “Customer Experience Team of the Year” at the Ashton Media Customer…
PEXA is an online property settlement platform used by 150 financial institutions as well as…
Jo Kelly, Chief Customer Officer for Good2Give, explains how great employee experiences create great customer…
Always learning and growing – Rachel Hamlen, Head of Customer Experience for FairVine Super
In her role as Head of Customer Experience for FairVine Super, Rachel Hamlen believes it…