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Event type: Tradeshow, Consumer Show or Expo

The Customer Show Exec Forum

05-08-26 - 06-08-26

Flemington Raceway, Melbourne

Tradeshow, Consumer Show or Expo

CXFocus Magazine

CXFocus is for executives who need to understand digital disruption and how it’s reshaping the type of relationships brands have with their customers. By providing the latest news, special reports, case studies, blogs, videos, and a host of other content CX Focus is a forum to explore the key issues around customer experience and digital disruption.

Editorial schedule and features list

Latest Posts

How NiCE is navigating the CCaaS paradigm shift in ANZ September 7, 2026
Only pay when AI delivers – The sweet promise of outcome based pricing September 3, 2026
Why it will be vital to provide ongoing support for your digital workforce September 1, 2026
Agentic contact centres need a judgement escalation ladder August 27, 2026
How Specsavers maintains a clear-eyed view on the customer’s journey August 26, 2026
Are the hyperscalers coming for your contact centre? August 25, 2026
How customer experience is redefined during peak sales moments August 24, 2026
TAL appoints Alexis Denby as Chief Customer and Health Officer August 20, 2026
Amplify your strengths not your sins – Sealy on the reality of AI in CX August 17, 2026
Customer-facing AI needs an escalation promise, Not just a faster answer August 12, 2026

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