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Archives: News
Zendesk has entered into a definitive agreement to acquire AI startup Forethought, a move intended…
Salesforce has made its most aggressive move yet into the Contact Centre as a Service…
Five Faces has announced the launch of Patient Journey Support, a digital solution engineered to…
New research from Zendesk’s 2026 CX Trends Report highlights a pivotal challenge for Australian enterprises:…
Verint has officially announced that the organisation formed through its recent transaction with Calabrio will…
CrowdStrike and Qualtrics have announced a formal integration aimed at enhancing security within customer and…
Oracle have announced the launch of new role-based AI agents within its Oracle Fusion Cloud…
Genesys has announced the launch of the Genesys Cloud™ Agentic Virtual Agent, marking the industry’s…
Quick service restaurant (QSR) chain El Jannah has announced the successful deployment of AI-powered customer…
The Commonwealth Bank (CBA) has released a detailed report focused on ethics and transparency outlining…